Question 1

When will I get my gnome/shipping times?

Accepted Answer

Each gnome is made by hand to order. Your gnome will be made and shipped in 10 days or less from the time your order is placed.

Question 2

How can I contact you?

Accepted Answer

Have an unanswered question?   Email: CustomerService@wendysgnomeshop.com    Business Hours:  M-F 9am-5pm EST   Phone: 510-910-3152

Question 3

Can I order a custom Design-A-Gnome?

Accepted Answer

Yes!! Be creative!

Question 4

When will I get my pre-ordered gnome?

Accepted Answer

All pre-ordered gnomes will arrive within 3 weeks of the holiday they coincide with.

Question 5

Do you ship internationally?

Accepted Answer

Yes, we ship international. The shipping and customs fees are the customer's responsibility. For example, the average cost to ship one gnome to the UK is around $15

Question 6

How tall are the gnomes?

Accepted Answer

The gnomes with boots are around 8.5 inches tall. The tiered tray gnomes without boots are around 6.5 inches. Occasionally there are tall featured gnomes without boots that are 9 inches tall.

Question 7

What are they made of?

Accepted Answer

The gnomes with boots have a styrofoam cone base. The tiered tray gnomes without boots have a firm cardboard base with a wooden bottom.

Question 8

Do you make garden gnomes?

Accepted Answer

No, all our gnomes are interior home decor.

Question 9

Are these gnomes toys?

Accepted Answer

No, they are not toys. They have small parts not safe for children. They are for decoration only.

Question 10

How much do they weigh?

Accepted Answer

Each gnome weighs about half a pound.

Question 11

Do you offer free shipping?

Accepted Answer

Free Shipping for domestic orders $50 and over.  We charge a $1.00 handling fee on all orders.

Question 12

Where are you located?

Accepted Answer

We are located in Charlotte, NC.

Question 13

What is your return and exchange policy?

Accepted Answer

Request a cancellation within 24 hours of purchase. We gladly accept returns or exchanges within 14 days of delivery. We DO NOT accept returns for custom or personalized orders unless they arrive damaged or defective. Buyers are responsible for return shipping costs.   Please confirm your shipping address is correct at checkout. We cannot guarantee any address changes after order confirmation is complete.    Gift card purchases are nonrefundable.

Question 14

My gnome's beard is wrinkled, how do I fix it?"

Accepted Answer

Sometimes this happens during shipping. There's an easy fix! Blow dry your beard with a hair dryer for 10 seconds, comb your gnome, and your gnome should look as good as new!   Here's a video:

Question 15

My gnome's hat is lopsided. How do I fix it?

Accepted Answer

Sometimes this happens during shipping or picking your gnome up by it's hat. There is a quick fix!   Here's a video:

Free domestic shipping on orders over $50

Frequently Asked Questions

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Free domestic shipping on orders over $50

Frequently Asked Questions

Join our newsletter for weekly discounts!

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