Frequently Asked Questions
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Each gnome is made by hand to order. Your gnome will be made and shipped in 7 days or less from the time your order is placed.
Have an unanswered question?
Email:
CustomerService@wendysgnomeshop.com
Business Hours:
M-F 9am-5pm EST
Yes, we ship international. The shipping and customs fees are the customer's responsibility. For example, the average cost to ship one gnome to the UK is around $20
The gnomes with boots are around 8.5 inches tall. The tiered tray gnomes without boots are around 6.5 inches. Occasionally there are tall featured gnomes without boots that are 9 inches tall.
The gnomes with boots have a styrofoam cone base. The tiered tray gnomes without boots have a firm cardboard base with a wooden bottom.
No, all our gnomes are interior home decor.
No, they are not toys. They have small parts not safe for children. They are for decoration only.
Each gnome weighs about half a pound.
Free Shipping for domestic orders $50 and over. We charge a $1.00 handling fee on all orders.
We are located in Florida
You can request a cancellation within 24 hours of purchase. We accept returns or exchanges within 14 days of delivery, except for custom or personalized orders unless they arrive damaged or defective. Buyers are responsible for return shipping costs. Please confirm your shipping address is correct at checkout, as we cannot guarantee any address changes after order confirmation. Gift card purchases are nonrefundable.
Sometimes this happens during shipping. There's an easy fix! Blow dry your beard with a hair dryer for 10 seconds, comb your gnome, and your gnome should look as good as new!
Here's a video:
Sometimes this happens during shipping or picking your gnome up by it's hat. There is a quick fix!
Here's a video: