top of page

Frequently Asked Questions

Join our newsletter for weekly discounts!

  • When will I get my gnome/shipping times?
    Each gnome is made by hand to order. Your gnome will be made and shipped in 10 days or less from the time your order is placed.
  • How can I contact you?
    Have an unanswered question? Email: Business Hours: M-F 9am-5pm EST Phone: 510-910-3152
  • Can I order a custom Design-A-Gnome?
    Yes!! Be creative!
  • When will I get my pre-ordered gnome?
    All pre-ordered gnomes will arrive within 3 weeks of the holiday they coincide with.
  • Do you ship internationally?
    Yes, we ship international. The shipping and customs fees are the customer's responsibility. For example, the average cost to ship one gnome to the UK is around $15
  • How tall are the gnomes?
    The gnomes with boots are around 8.5 inches tall. The tiered tray gnomes without boots are around 6.5 inches. Occasionally there are tall featured gnomes without boots that are 9 inches tall.
  • What are they made of?
    The gnomes with boots have a styrofoam cone base. The tiered tray gnomes without boots have a firm cardboard base with a wooden bottom.
  • Do you make garden gnomes?
    No, all our gnomes are interior home decor.
  • Are these gnomes toys?
    No, they are not toys. They have small parts not safe for children. They are for decoration only.
  • How much do they weigh?
    Each gnome weighs about half a pound.
  • Do you offer free shipping?
    Free Shipping for domestic orders $50 and over. We charge a $1.00 handling fee on all orders.
  • Where are you located?
    We are located in Charlotte, NC.
  • What is your return and exchange policy?
    Request a cancellation within 24 hours of purchase. We gladly accept returns or exchanges within 14 days of delivery. We DO NOT accept returns for custom or personalized orders unless they arrive damaged or defective. Buyers are responsible for return shipping costs. Please confirm your shipping address is correct at checkout. We cannot guarantee any address changes after order confirmation is complete. Gift card purchases are nonrefundable.
  • My gnome's beard is wrinkled, how do I fix it?"
    Sometimes this happens during shipping. There's an easy fix! Blow dry your beard with a hair dryer for 10 seconds, comb your gnome, and your gnome should look as good as new! Here's a video:
  • My gnome's hat is lopsided. How do I fix it?
    Sometimes this happens during shipping or picking your gnome up by it's hat. There is a quick fix! Here's a video:

Didn't find your answer above?

Send us an email!

Thank you! We will be in touch!

Join our newsletter for weekly discounts!

bottom of page